Imibuzo Evame Ukubuzwa

FAQ

IMIBUZO EJWAYELEKILE UKUBUZWA

Ingabe uyinkampani yokuhweba noma umkhiqizi?

I-Shenzhen Xing Dian Yin Lian Packaging Co., Ltd ingumkhiqizi ochwepheshe e-Shenzhen, siyimboni ehamba phambili embonini yokupakisha amaphepha. Singahlinzeka ngesixazululo sokumisa okukodwa kumakhasimende ethu emikhiqizweni yokupakisha yamaphepha kusuka ezintweni ezingavuthiwe kuya emikhiqizweni eqediwe.

Ngingalicela kanjani isampula enkampanini yakho ngaphambi kokuthi ngifake i-oda lenqwaba?

Okokuqala, kufanele sazi usayizi nezicelo zokuphrinta ezivela kuwe, bese singakwakhela i-digital-up ukuze uhlole umklamo ngaphambi kokuba siqale ukukhiqiza amasampula. Ukuthengisa kwethu kuzokuncoma indlela efanelekile yokuphrinta neyokuqedela uma ungazi ngalokho. Sizoqala ukwenza amasampula ngemuva kokuthi uqinisekise yonke imininingwane mayelana nokupakishwa.

Kuzothatha isikhathi esingakanani lapho nginquma ukuzama isampula enkampanini yakho?

Ngokuvamile, kuzothatha izinsuku zokusebenza ezingu-3 ngemva kokuqinisekisa inkokhelo evela kuwe. Noma Kuzothatha izinsuku zokusebenza eziyi-7 uma unezicelo ezikhethekile kumasampula. Isibonelo, ufuna ukubeka amaphethini e-UV endaweni ebhokisini noma esikhwameni.

Ingabe izindleko zesampula ziyabuyiselwa?

Yebo, iyabuyiselwa. Sizokubuyisela zonke izindleko zesampula kuwe uma amasampula egunyaziwe futhi unqume ukufaka i-oda lenqwaba. Sizokubuyisela izindleko zesampula kuwe uma amasampula engagunyaziwe. Noma ungasicela ukuthi sithuthukise amasampuli mahhala uze uzizwe ulungile kumasampuli amasha.

Kuzothatha isikhathi esingakanani mayelana nemikhiqizo eminingi?

Ngokuvamile, sidinga izinsuku zokusebenza eziyi-12 ukuze siqedele ukukhiqizwa kwe-oda lakho ngobuningi ngemva kokuthola inkokhelo yakho. Inani le-oda lizothonya isikhathi sokuhola kakhulu. Sisebenzisa imigqa yokukhiqiza engaphezu kuka-20, sikholelwa ukuthi singahlangabezana nezicelo zakho ngesikhathi sokuhola kungakhathaliseki ukuthi i-oda lakho liphuthuma kangakanani.

Inkampani yakho iyilawula kanjani ikhwalithi?

Sinethimba lokulawula ikhwalithi elikhethekile lokuphatha ukulawula ikhwalithi. Ama-IQC ethu azohlola zonke izinto zokusetshenziswa ekuqaleni kokukhiqizwa ngobuningi ukuze aqiniseke ukuthi zonke izinto zokusetshenziswa zifanelekile. I-IPQC yethu izohlola imikhiqizo eqedwe kancane kanye nemikhiqizo eqediwe ngokungahleliwe. I-FQC yethu izohlola ikhwalithi yokugcina yokukhiqiza, futhi ama-OQC azoqinisekisa ukuthi ukupakishwa kwephepha kuzofana nalokhu amakhasimende ethu akucelile.

Yiziphi izinketho zakho ekuthumeleni nasekukhokheni?

Mayelana nokuthunyelwa, sizosebenzisa i-air Express ku-oda lesampula. Sizokhetha izindlela zokuthumela ezisebenza kahle kakhulu zamakhasimende ethu mayelana ne-oda lenqwaba. Singahlinzeka ngemikhumbi yolwandle, ukuthunyelwa kwendiza, ukuthunyelwa kwesitimela kumakhasimende ethu. Mayelana nenkokhelo, singasekela i-PayPal, i-West Union, ukudluliselwa kwebhange nge-oda lesampula. Futhi singahlinzeka ngokudluliswa kwebhange, i-L/C nge-oda lenqwaba. Idiphozithi ingama-30%, kanti ibhalansi ingu-70%.

Yiziphi izinqubomgomo zakho zangemuva kokuthengisa futhi unayo iwaranti ethile mayelana nokupakishwa?

Okokuqala, singanikeza iwaranti yezinyanga eziyi-12 kumakhasimende ethu mayelana nokupakishwa kwephepha. Sizothatha umsebenzi kanye nengozi yokupakishwa kwephepha ngesikhathi sokuthunyelwa nokudluliselwa. Sizothumela imikhiqizo eyengeziwe engu-4 ‰ kumakhasimende ethu njengokuthatha indawo yomonakalo kanye nesici ngesikhathi sokuthumela nokugcinwa.

Ingabe imboni yakho inazo izitifiketi?

Yebo, sikwenzile. Njengomkhiqizi ochwepheshe embonini yokupakisha amaphepha. Sinikezwe isitifiketi yi-FSC. Ngenxa yamakhasimende ethu, sithole isitifiketi se-BSCI. Yonke ikhwalithi yethu ingaphansi kolawulo lwe-ISO 9001: 2015.